The virtual assistant will be able to assist with patient inquiries, answer phone calls, book appointments and manage cancellations efficiently. VMAs know about the rules and regulations for medical care, so they can help ensure the office follows them. Additionally, well-developed problem-solving skills can prove invaluable when dealing with complex clinical issues during treatment plans. They can also help streamline administrative processes such as checking-in new patients, keeping accurate records of their health histories and alerting healthcare providers when emergency care is needed. This includes having knowledge of HIPAA regulations and understanding how to use encryption and authentication protocols properly. With the ever-changing healthcare landscape, ensuring all billing is accurate and efficient can be overwhelming. Portiva also offers automated workflow solutions that reduce human error when submitting claims or processing payments while simultaneously increasing efficiency across all departments within a practice. Features available with a Medical Charting Virtual Assistant Healthcare professionals are always looking for ways to streamline their processes and make life easier. It combines the expertise of medical billings with advanced technology to provide accurate, timely patient information for easier and faster access by providers. With Portiva's automated solutions, companies gain access to tools that help them stay compliant with HIPAA/HITECH guidelines and other state and federal regulations.
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